Enhancing Efficiency with Business Process Reengineering

Diagnosing the Now: Mapping Processes Before You Redesign

Map every step from request to delivery and label queues, handoffs, and wait times. Often, the work time is tiny compared to the idle time, revealing where a seemingly small queue quietly destroys efficiency and morale.

Diagnosing the Now: Mapping Processes Before You Redesign

Capture Suppliers, Inputs, Process, Outputs, and Customers to anchor scope. Then interview stakeholders at the edges. Their stories surface exception paths, shadow work, and policy knots that diagrams alone can easily miss.

Designing for Simplicity: Principles That Accelerate Work

Start by removing non-value activities entirely. Next, combine steps that belong together. Only then automate what remains. Automating waste hardens it; reengineering frees you from that costly trap.

Change Management: Turning Bold Designs into Daily Reality

Tell a story about the customer who waits too long or the employee stuck reconciling three systems nightly. A vivid narrative creates urgency and aligns people behind the reengineering purpose better than bullet points ever can.

Change Management: Turning Bold Designs into Daily Reality

Run a contained pilot to validate throughput gains and de-risk the change. Share before-and-after metrics weekly. When skeptics see improved cycle time and fewer errors, momentum shifts from caution to commitment.

Metrics That Matter: Baselines, Targets, and Visibility

Choose the Vital Few KPIs

Anchor on cycle time, first-pass yield, cost per transaction, and customer lead time. Add one quality measure tied to rework. Too many metrics dilute focus; a sharp set drives real behavior change.

Build a Live Flow Dashboard

Replace monthly slides with near-real-time visibility. Track work-in-progress, queues, and aging. When teams see the same truth, decisions accelerate and firefighting gives way to proactive flow management.

Share Your Baseline to Join Our Challenge

Post your current cycle time and a 90-day target reduction. We’ll check in with subscribers weekly and publish anonymized progress graphs to keep the community accountable and inspired.

Technology as an Enabler, Not the Starting Point

BPM, RPA, and AI in the Right Sequence

Use Business Process Management for orchestration, Robotic Process Automation for repetitive tasks, and AI for classification or decisions. Apply them only after the waste is removed and the flow is stabilized.

The IBM Credit Insight

The famous case reduced approval times from days to hours by reengineering work into a single, empowered role. Technology helped, but structural redesign carried the leap. Structure first, systems second.

Comment Your Most Painful Manual Task

Tell us which repetitive step drains your time daily. We’ll send subscribers a mini-guide mapping that task to a reengineered flow and a shortlist of enabling tools worth piloting.

Process Owners with Real Authority

Assign a single accountable owner per process with the mandate to manage flow, capacity, and policy exceptions. Authority concentrated in one seat accelerates decisions and preserves the integrity of the reengineered design.

Cadence of Reviews and Rapid Experiments

Hold weekly flow reviews and small experiments tied to a clear hypothesis and metric. Continuously prune steps that creep back in, because complexity tends to regrow when no one is watching closely.

Join Our Efficiency Circle

Subscribe to receive a monthly BPR retro template and invite your team to share one lesson learned. Post your best improvement from the past month so others can adapt and build on it.

Enhancing Efficiency with Business Process Reengineering

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Diagnosing the Now: Mapping Processes Before You Redesign

Diagnosing the Now: Mapping Processes Before You Redesign

Designing for Simplicity: Principles That Accelerate Work

Change Management: Turning Bold Designs into Daily Reality

Change Management: Turning Bold Designs into Daily Reality

Metrics That Matter: Baselines, Targets, and Visibility

Choose the Vital Few KPIs

Build a Live Flow Dashboard

Share Your Baseline to Join Our Challenge

Technology as an Enabler, Not the Starting Point

BPM, RPA, and AI in the Right Sequence

The IBM Credit Insight

Comment Your Most Painful Manual Task